Company
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Built on Trust. Defined by Detail. Supported for Life.
Our commitment to excellence doesn’t end when a project is completed — it continues long after you’ve moved in. We believe that outstanding design and craftsmanship are only truly complete when supported by exceptional customer care and ongoing service. Every project we deliver is backed by our dedicated aftercare team, ensuring peace of mind, long-term performance, and continued satisfaction.
From the initial consultation to the final handover, we prioritise clear communication, professionalism, and attention to detail. Each client is supported by a dedicated Project Manager, ensuring that questions are answered, expectations are met, and every aspect of the build is managed seamlessly.
We understand that each home is unique — and so is every client relationship. Our tailored customer care process ensures that you receive transparent updates, honest advice, and responsive support throughout your project journey.
At the completion of each project, Serlux provides a detailed handover package including operating manuals, warranties, maintenance schedules, and product information. Our team ensures that every system — from lighting and heating to AV and security — is fully commissioned, tested, and demonstrated.
We also offer post-completion visits to ensure that everything continues to function perfectly once you’ve settled into your new space.
Serlux offers a comprehensive aftercare programme tailored to your project’s scale and technical requirements. This may include:
Scheduled Maintenance Visits – proactive inspections and adjustments to maintain optimal performance.
Warranty Support – coverage for all works completed under our guarantee.
Reactive Assistance – fast, reliable response to any issue or query.
System Servicing – ongoing management of M&E systems, smart controls, and environmental equipment.
We take pride in building relationships that last beyond completion. Many of our clients return to us for future phases, new projects, or continued support — a reflection of our reliability, craftsmanship, and care.
With Serlux, you have more than a contractor; you have a trusted partner dedicated to the long-term performance, comfort, and beauty of your home.
If you have a question about your project, or would like to discuss our aftercare and maintenance packages, our team is here to help.